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Testimonials

  • Reverse Mortgage

  • What our customers are saying about their experiences with Golden Gateway Financial

American Ratings Corporation, an independent service ranking company, awarded its prestigious Diamond Certification to Golden Gateway Financial for excellence in customer service. See our customer responses to survey questions below.

"What did you like best about Golden Gateway Financial?"

"The best thing they did was keep me informed. They did the best they could to get me the loan that I needed. They had excellent service."
-Alvaro F.

"They gave me all of the information. They were very professional. I felt that they were honest. I would do it all over again. I was very satisfied. I looked at other companies."
-Eddy D.

"They were very thorough. They made sure we understood everything."
-Faye W.

"I liked their service. They were good. They did what they said would do and they accomplished what they said they would. They did very well."
-Lawrence W.

"Their efficiency at getting the job done"
-Dean H.

"They were patient with all of my questions and the time it took for me to make up my mind."
-Edward R.

"Their customer service, they called and kept me informed as to what was going on."
-Alan P.

"I could get a hold of someone without a lot of trouble just by calling the number they gave me. They would always call me back immediately."
-Ardyth H.

"They worked with me to get the most money. I was very satisfied."
-Boyd J.

"They were very informative. They answered all of my questions. They were prompt in handling all of the business. They were very great communicating with me. They explained the program and process thoroughly. The time frame and the follow-through were exactly what they said they would be."
-Carolyn B.

"They were always so helpful. I enjoyed talking with them. If I had any questions, all I had to do was call."
-Catherine W.

"They were so efficient, effective, and easy to work with. The man I worked with, Henry D., was very nice to work with. They were a pleasure to do business with."
-Dolores V.

"Sarah F. was my agent. She handled everything perfectly. She stayed on top of what we were trying to do."
-Elizabeth T.

"I thought the person I dealt with was very responsive and helpful. I had a really good experience. Everything went well. They kept up with me. They followed the system all the way through. I appeared in a couple of magazines for them. I was interviewed by a couple of reporters from Kiplinger and The Wall Street Journal about my experience with them. Kelley D. did a really terrific job. She responded to my emails and phone calls. She had answers for me and she sent me stuff by email. In every reasonable way, she was responsive. She would respond right away, within a day or two. I was extremely satisfied. I closed in December and my first payment was in January. It worked out great for me. I thought they did a great job."
-Frank R.

"They were just very pleasant. They answered all of our questions. They were very polite. They knew what they were talking about. Kelley D. was very nice."
-Lena W.

"Sarah F., who was our agent, handled everything perfectly. She stayed on top of what we were trying to do."
-Linda C.

"My first meeting with Henry was very informative. He told me what I needed to know. He really took his time. He told me all the things to be aware of. He was very kind. The woman who did the paperwork was good too. She emailed and kept me in the loop."
-Mary H.

"They did everything. They returned my calls. I couldn't have asked for better service."
-Maybelle D.

"My loan agent was fantastic. Kelly was a doll to work with."
-Patricia M.

"They are friendly, knowledgeable, and speedy. I tried somebody else first who was not as helpful."
-Robert C.

"Golden Gateway was really able to help me at a time when I needed it. Everything went well."
-Robert F.

"They were constantly staying in touch with me. My agent was always assuring me that everything was going the way it should."
-Robert R.

"Everything"
-Sherwin D.

"The girl who helped me, Monica, was so easy to work with."
-Susan G.

"I thought Sarah was excellent."
-Arthur L.

"They were very knowledgeable about the product. They were informative in leading me to an agency that could do the counseling for free. They helped control my costs so I didn't have to spend too much."
-James M.

"They always called back and followed through. They did what they said they would do. I really liked their personalities."
-Jim T.

"I liked the service. Everybody was good, especially Sarah F.."
-Karel P.

"They pretty much answered all of my questions. They were easy to deal with. I've already recommended them to a friend."
-Michael T.

"They were persistent in their follow-through. We had a discouraging time, but they still got the job done. They were very polite and they always kept me informed."
-Rex P.

"They were interested in what I was doing and what I wanted. I don't have to make any mortgage payments."
-Joseph M.

"They were easily accessible."
-Keith K.

"They seemed very professional. I liked their website. I liked the deal they made. I thought I got a good transaction."
-Kirk V.

"The employees really extended themselves. They did what they were supposed to. They took care of the problems that crept up along the way."
-Rita G.

"They just kept me pretty much informed. The communication was good. I was in the loop."
-Robert E.

"They got it done."
-Carl P.

"I don't know. They seemed really nice."
-Marjo H.
"The thoroughness of their research"
-Douglas S.

"Their communication, they were very upfront with questions. There were no mysteries. Sarah and the crew were great. I recommended them to my sister. She is working with Sarah now. I was very satisfied."
-Edward D.

"Everything turned out the way they said it would. They were very nice, patient, and communicative. I recommended them to a friend today."
-Joan S.

"They got me out of a big hole and really helped me out at a time when I needed it. The bank wouldn't work with me. I've already recommended them to a friend."
-Manuel M.

"They were very clear and concise. They stated the facts. Everything was spelled out. Nothing was hedged. It was a very easy process. They were a lot speedier than I thought they would be."
-Dorothy P.

"The thing I liked best was that they approved the loan for my mother so that I could take care of her medical requirements."
-Hazel P.

"The personnel, the people I dealt with were efficient and bright. They really paid attention and responded to me."
-Alan P.

"The girl who handled our account seemed to be very knowledgeable. She had the answer to every question I asked or she would find the answer and call me back. As far as I was concerned, the quality was there."
-Arthur B.

"The people I talked to took the time to explain things to me."
-Betty N.

"Kelly was very knowledgeable and personable. She expedited the process to my satisfaction."
-Bob Z.

"Kelly V. was my contact person. She was very helpful. She went overboard to take care of my needs. I was very satisfied."
-Ed W.

"They made it easy and convenient. Everything went pretty smoothly."
-Edgar G.

"Kelley D. answered all of our questions. She was very sharp."
-Eric F.

"Beyond reproach, we were very satisfied."
-Frank P.

"They stayed in contact constantly. There was a little trouble with the access road, but they stayed on top of it. They even called people with maps and called me with answers. They were wonderful."
-Jackie W.

"They took care of everything in a timely manner."
-Joel W.

"They were very knowledgeable. Kelly was very quick to get back to us with the information. She was kind and very good at explaining all of the details to us. We were perfectly satisfied with everything."
-John H.

"Every question was answered in a timely manner. Nothing was held back. They were no trouble at all. They did a good job. They were fast and easy to work with. The other people in town gave me the wrong estimates."
-Joseph B.

"They kept me well informed. I forgot all their names, except for Monica. She was very pleasant. When Monica went on vacation the person who filled in for her did as good of a job as Monica. Her name was Becky Turner. She did a really great job. She called me back to answer questions. Even after closing, she followed up with calls."
-Max T.

"Everyone was so kind and understanding. They helped me so much. When I had questions, they were always there to help and answer my questions. They treated me very well."
-Peggy C.

"Very good personal support"
-Peter L.

"Tammy F. made the experience worth the trouble. You can get the product from anybody. She made everything fine. It wouldn't have been as successful without her."
-Randy M.

"They answered all of my questions."
-Roy D.

" I really liked the thoroughness and promptness in getting the deal done."
-Rudolph M.

"They kept me updated with what was going on. I had no concerns."
-Tom H.

"They were friendly people. They offered a knowledgeable service. I could always reach someone. They were very polite and courteous. The whole thing was just easy. It went very well, as promised."
-Tom R.

"They did what they said they would do and they did it quickly."
-Bertie H.

"Their professionalism and the outcome, compared to a lot of other companies, they were great. I checked out a lot of companies and they offered the best options."
-John C.

"They seemed to be efficient. They got the job done and they were friendly people. Everything went very smoothly."
-Mark H.

"They got the job done without a problem. The whole thing went smoothly and quickly."
-Williamg. B.

"They were very informative and helpful."
-Alvin P.

"The employees are very helpful."
-D'elva E.

"They came here to the house and I didn't have to go anywhere. The people were very good. I signed the papers in the house. They answered all of my questions."
-Dixie D.

"I felt that the person I dealt with was knowledgeable and pleasant. They answered all of my questions."
-Letha B.

"They were extremely personable. They always gave me the feeling that they were doing the best they could do to get the reverse mortgage completed."
-Patrick G.

"They were very sincere and truthful. I really liked the two agents I worked with."
-Robert R.

"They were clear with what they needed me to do. They seemed pretty conscientious about everything."
-Rosemary I.

"Friendliness, the guy who helped me was really very sweet."
-Marina C.


Note: Customer last names have been initialized for privacy.